Title Zastupljenost i uloga emocionalne inteligencije u svakodnevnom radu medicinskih sestara
Author Iva Krajcar
Mentor Marijana Neuberg (mentor)
Committee member Melita Sajko (predsjednik povjerenstva)
Committee member Marijana Neuberg (član povjerenstva)
Committee member Jurica Veronek (član povjerenstva)
Granter University North (University centre Varaždin) (Department of Nursing) Koprivnica
Defense date and country 2016-09-22, Croatia
Scientific / art field, discipline and subdiscipline BIOMEDICINE AND HEALTHCARE Clinical Medical Sciences Nursing
Abstract Emocionalna inteligencija je sposobnost prepoznavanja osjećaja i emocija, njihova
jasnog identificiranja i razumijevanja, sposobnost njihova reguliranja i korištenja za
postizanje ciljeva i ostvarenje želja. Emocionalna inteligencija ima ključnu ulogu u našem
životu, jer utječe na raspoloženje, donošenje ispravnih odluka, motivaciju, stabilnost,
uravnoteženost, snalažljivost, prilagodljivost i općenito na odnos vrlina i mana u našem
karakteru. Sve više u poslovnom svijetu naglasak se stavlja na emocionalnu inteligenciju te se
navodi da bez nje je gotovo nemoguće postizati poslovni uspjeh i ostvarivati poslovnu
karijeru. Naglašava se da je emocionalna inteligencija ispred mentalne inteligencije jer sama
mentalna inteligencija nije dovoljna za dobre poslovne rezultate. Emocionalna inteligencija
omogućuje kontrolu nad vlastitim doživljajima, a svaka kontrola dovodi do bolje spoznaje
svijeta oko sebe što je prioritet u poslovnom okruženju. Emocionalno inteligentni ljudi
shvaćaju da postoji nešto važnije od prepuštanja svakodnevnim sirovim emocijama; neki viši
cilj, viša svrha. Stoga su spremni u važnim trenucima prepoznati pojedine emocije, razumjeti
ih, staviti ih u kontekst te ih tako regulirati za ostvarenje svog višeg cilja. U međuljudskim
odnosima razvijanjem emocionalne inteligencije se u osobi razvija empatija i socijalne
vještine. Radi toga su emocionalno inteligentni ljudi prihvaćeniji i voljeniji od drugih. Kad
unosimo inteligenciju u emocije time pridonosimo većoj uljudnosti i brižnosti u svojoj
zajednici. Povoljno je znati kojim je postupcima moguće kod drugoga izazvati određene
osjećaje. Može nam pomoći da nekoga nadmudrimo ili osvojimo. U poslovnom okruženju
visoka emocionalna inteligencija jamči odlične poslovne rezultate, jer ljudi donose kupovne i
poslovne odluke pretežito emocionalno, pa je poznavanje i upravljanje tuđim i svojim
emocijama vrlo profitabilno. Pomaže nam motivirati se i onda kada doživljavamo neuspjehe
na putu ostvarenja određenog cilja. Emocionalno inteligentni pojedinci ispravno percipiraju
svoje emocije te koriste integrirane, sofisticirane pristupe za njihovo reguliranje, kako bi
ostvarili važne ciljeve. Sa stajališta emocionalne inteligencije, onaj tko posjeduje takve
sposobnosti smatra se dobro prilagođenim i emocionalno vještim pojedincem, dok onaj tko ih
ne posjeduje u dovoljnoj mjeri može biti oštećen u emocionalnom i socijalnom
funkcioniranju. Važno je naglasiti da osoba sa pozitivnim stavovima prema životu kreira
međuljudske odnose u kojima se ona sama, a i oni s kojima dolazi u kontakt u njima osjećaju
ugodno.
Abstract (english) Emotional intelligence is the ability to recognize feelings and emotions, their clear
identification and understanding, the ability to regulate their use and to achieve the goals and
the realization of desires. Emotional intelligence plays a key role in our lives, because it
affects the mood, proper decision-making, motivation, stability, balance, resourcefulness,
flexibility and generally the relationship of virtues and flaws in our character. More and more
in the business world there is an emphasis on emotional intelligence and it is stated that
without it is almost impossible to achieve business success and achieve career. It is
emphasized that emotional intelligence in front of mental intelligence alone because mental
intelligence is not enough for good results. Emotional intelligence with control over their own
experiences, and each control leads to better knowledge of the world around them as a priority
in the business environment. Emotionally intelligent people realize that there is something
more important than surrendering daily raw emotion; a higher purpose. Therefore, they are
willing to recognize the important moments of individual emotions, to understand them, to put
them in context and are such regulated to achieve their higher purpose. In human relations by
developing emotional intelligence in the person develops empathy and social skills. For this
purpose, the emotionally intelligent people are accepted and loved by others. When we bring
intelligence to emotion such contributes to greater civility and caring in their community. It is
convenient to know how to trigger certain feelings in the others. It can help us to outsmart
someone or win. In the business environment, high emotional intelligence ensures excellent
operating results, because people make purchasing and business decisions mostly emotional,
but the knowledge and management of other people and their emotions are very profitable. It
helps to motivate us and even when we experience setbacks along the way to achieve a certain
goal. Emotionally intelligent individuals correctly perceive their emotions and use integrated,
sophisticated approach to their regulation, in order to achieve important goals. From the
standpoint of emotional intelligence, one who possesses such ability is considered to be well
adjusted and emotionally skilled individual, while the one who do not possess sufficiently can
be damaged in emotional and social functioning. It is important that people with positive
attitudes towards life creates relationships in which she herself, and those with which it comes
into contact them feel comfortable.
Keywords
emocionalna inteligencija
komunikacija
medicinska sestra
pacijent
timski rad
Keywords (english)
emotional intelligence
communication
nurse
patient
teamwork
Language croatian
URN:NBN urn:nbn:hr:122:496306
Study programme Title: Nursing Study programme type: professional Study level: undergraduate Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) sestrinstva (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) sestrinstva)
Type of resource Text
File origin Born digital
Access conditions Open access
Terms of use
Created on 2016-11-30 15:31:38