master's thesis
Security as a crucial factor in modern tourism

Josipa Penić (2017)
University North
University centre Varaždin
Department of Business Economics
Metadata
TitleSigurnost kao presudan čimbenik u suvremenom turizmu
AuthorJosipa Penić
Mentor(s)Petar Kurečić (thesis advisor)
Abstract
Prateći dosadašnja ugrožavajuća zbivanja u turizmu i prosuđujući ona koja dolaze, lako se može zaključiti da niti jedna zemlja koja se želi baviti turizmom ne može imati koristi od te privredne grane, ako paralelno s turizmom ne razvija i sigurnost kao sastavni dio standardne turističke ponude. Analizirajući turistička kretanja samo par godina u natrag, sigurnost se provlači kao odlučujući faktor putovanja u određenu destinaciju, te na takve sustave i mjere države ne smiju gledati kao na nepotrebni trošak nego spomenuti elementi moraju naći svoje mjesto u organizaciji i u troškovima usluge. Sve veće hotelske i turističke tvrtke trebale bi imati krizni menadžment, razrađene protokole postupanja u slučaju izvanrednih situacija, a turiste bi se trebalo pravodobno obavijestiti o potencijalnim opasnostima i o mjerama koje se poduzimaju da se iste spriječe, ali i o postupcima u takvom izvanrednom stanju. Također bi trebale postojati aplikacije na mobilnim telefonima koje omogućavaju poziv hitnoj službi, koje sadrže instrukcije za ponašanje u kriznim situacijama i slično. Svi moraju provoditi sofisticirane mjere sigurnosti poput korištenja nadzornih kamera, kontrole ulaza u objekte, razmjene informacija s kolegama i susjedima, komuniciranja sumnjivih pojava prema službama sigurnosti, obučavanja djelatnika za postupanja u kriznim situacijama. Nameće se dakle zaključak da je sigurnost definitivno jedan od presudnih čimbenika u razvoju turizma određene zemlje.
Keywordstourism journeys security
Parallel title (English)Security as a crucial factor in modern tourism
Committee MembersGoran Kozina (committee chairperson)
Anica Hunjet (committee member)
Petar Kurečić (committee member)
GranterUniversity North
Lower level organizational unitsUniversity centre Varaždin
Department of Business Economics
PlaceKoprivnica
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Economics
Trade and Tourism
Study programme typeuniversity
Study levelgraduate
Study programmeBusiness Economics; specializations in: Tourism and International Trade
Study specializationTourism and International Trade
Academic title abbreviationmag. oec.
Genremaster's thesis
Language Croatian
Defense date2017-04-11
Parallel abstract (English)
Following the latest threatening events in tourism and having in mind those yet to come, we can conclude that no country can benefit from the tourism industry if at the same time does not develop the security system as an integral part of the standard tourist offer. Analysing the trends in tourism a few years back, the safety issue became a deciding factor when choosing a certain destination, and for that reason countries must not see safety systems and measures as an unnecessary expense but as an essential element in organizing overall tourist services. All major hotel and tourism companies should have a crisis management, elaborated procedures in emergency situations, and tourists should be timely informed about the potential dangers and risks and the measures taken to prevent them, and on procedures in emergency situations. Also, it would be good to have mobile applications that would enable tourists to make direct emergency calls with instructions on behaviour in crisis situations. Besides everything mentioned above, it's essential to implement and put into effect sophisticated security measures such as using surveillance cameras, controlling access to buildings, information exchange with colleagues and neighbors, reporting the suspicious occurrences to the security services, training staff for crisis management. Having in mind everything stated above, the security issue is definitely one of the crucial factors in the development of tourism in specific country.
Parallel keywords (Croatian)turizam putovanja sigurnost
Resource typetext
Access conditionOpen access
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:122:584311
CommitterJasna Kosić