Title Emocionalna inteligencija medicinskih sestara/tehničara Title (english) Emotional intelligence of nurse Author Doris Dominić Mentor Marijana Neuberg (mentor)Committee member Tomislav Meštrović (predsjednik povjerenstva)Committee member Marijana Neuberg (član povjerenstva)Committee member Diana Rudan (član povjerenstva)Granter University North Defense date and country 2018-09-20, Croatia Scientific / art field, BIOMEDICINE AND HEALTHCARE Abstract Postoje različite teorije o definiciji emocionalne inteligencije, no ona se najčešće definira kao
sposobnost reguliranja, motiviranja, prepoznavanja tuđih i vlastitih emocija te sposobnost
korištenja emocija. Važno je da su zdravstveni djelatnici upoznati s ovim terminom kako bi
mogli prepoznati osjećaje i imenovati emocije koje primjećuju kod pacijenata, što je izrazito
bitno za optimalno holističko zbrinjavanje bolesnika. U završnom radu na temu Emocionalna
inteligencija medicinskih sestara/tehničara na Sveučilištu Sjever u Varaždinu, odjel sestrinstva,
provodilo se istraživanje u kojem je sudjelovalo ukupno 445 sudionika medicinskih
sestara/tehničara, prikupljenih putem specijaliziranih internetskih grupa za medicinske
sestre/tehničare preko Google obrasca u razdoblju od 13.06.2018. do 29.06.2018. Cilj
istraživanja bio je ispitati emocionalne kompetencije i njene aspekte (sposobnost uočavanja i
razumijevanja emocija, sposobnost izražavanja i imenovanja emocija te sposobnost regulacije i
upravljanja emocija) kod medicinskih sestara/tehničara i istražiti postoje li razlike između tih
emocionalnih kompetencija ovisno o nekim sociodemografskim karakteristikama (dob, godine
radnog staža i razina stručne spreme). Za potrebe istraživanja o emocionalnim kompetencijama
(nekim aspektima emocionalne inteligencije) konstruiran je anketni upitnik od dva dijela. U
prvom se dijelu od sudionika tražilo da navedu svoj spol, dob, duljinu radnog staža, završeno
srednjoškolsko obrazovanje, stručnu spremu te jesu li upoznati s terminom emocionalna
inteligencija odnosno značenjem termina. Drugi dio anketnog upitnika je bio UEK-45 odnosno
Upitnik emocionalne kompetentnosti uz dozvolu autora prof. dr. sc. Vladimira Takšića. Upitnik
UEK-45 se sastoji od 45 čestica koje mjere sposobnosti razumijevanja, izražavanja, imenovanja,
uočavanja i upravljanja emocijama. Upitnik se sastoji od 3 subskale: sposobnost uočavanja i
razumijevanja emocija, sposobnost izražavanja i imenovanja emocija i sposobnost regulacije i
upravljanja emocija. Rezultati hipoteza o razini stručne spreme te duljini radnog staža su
potvrđene, dok je hipoteza o dobi djelomično potvrđena. Valjalo bi u budućem obrazovanju
medicinskih sestara/tehničara učenike i studente studija sestrinstva upoznati sa pojmom
emocionalna inteligencija, kako bi bili svjesni mogućnosti da se njihovo uočavanje i
razumijevanje emocija, sposobnosti izražavanja i imenovanja emocija te sposobnosti regulacije i
upravljanja emocija mogu razvijati i unaprijediti.
Abstract (english) There are many definitions of emotional intelligence, but the most common one says it is an
ability of regulating, motivating and recognizing else's and own emotions as much as handling
own emotions. It is extremly important that health workers are familiar with the concept in order
to perceive and properly act to patients' emotions so that they could integratively nurture
patients. In this research, at University North in Varaždin, department of nursing, 445
participants from various healthcare positions gathered from specialized Internet groups for
nurses were questioned trough Google form in period from 13th of June to 29th of June 2018.
The goal of research was to question emotional competence and its aspect(the ability to regulate,
motivate, understand, recognize and appellation of emotions) among nurses and to investigate if
there are differences between emotional competence depending on sociodemographic
characteristics(age, years of practise and degree of qualification). For demands of the research,
survey questionnaire was created that consists of two parts. First part require participants to
inscribe sex, age, years of practise, degree of qualification and question are they familiar with the
term of emotional intelligence. Second part was UEK-45, in other words questionnaire survey
about emotional competence approved by its author prof.dr.sc. Vladimir Takšić. It consists of 45
questions that measure the ability of understanding and recognizing in first subscale, defining
and expressing in second subscale and controling and menaging emotions in third subscale.
Results of hypothesis that years of practice and degree of qualification influence emotional
inteligence are confirmed, while hypothesis for age impacting emotional inteligence is partially
confirmed. Familiarizing future healthcare workers with emotional inteligence and its aspects by
introducing it to educational programs in medical schools is crucial. Therefore, they could evolve
their capability of regulating, defining, expressing, understanding and motivating emotions
which are essential in order to provide care for patients most efficiently.
Keywords
emocionalna inteligencija
kvocijent inteligencije
medicinske sestre/tehničari
emocije
Keywords (english)
emotional intelligence
intelligence quotient
nurses
emotions
Language croatian URN:NBN urn:nbn:hr:122:920688 Study programme Title: Nursing Type of resource Text File origin Born digital Access conditions Open access Terms of use Created on 2018-10-23 10:41:37
