Title Osobnost kao faktor ponašanja potrošača
Title (english) Personality as a factor in consumer behavior
Author Veronika Jambrek
Mentor Anica Hunjet (mentor)
Committee member Ante Rončević (predsjednik povjerenstva)
Committee member Anica Hunjet (član povjerenstva)
Committee member Dijana Vuković (član povjerenstva)
Granter University North (University centre Varaždin) (Department of Business Economics) Koprivnica
Defense date and country 2020-03-13, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Marketing
Abstract Cilj ovog diplomskog rada bio je detaljnije istražiti kakav utjecaj i značaj ima osobnost potrošača na njegovo ponašanje tijekom kupnje. Da bi osoba bila potrošač mora potrošiti svoja novčana sredstva da bi zadovoljila neke potrebe, stoga dolazi do procesa kupovine, kod koje dolazi do određenog ponašanja potrošača. Na ponašanje potrošača djeluju razni čimbenici, a najčešći su: društveni, osobni, psihološki i situacijski čimbenici. Osobnost se može opisati kao trajni splet osobina, čineći pojedinca i njegovo ponašanje jedinstvenim, a doživljaje dosljednim. Umjesto podjele ljudi na određene tipove, znanstvenici su se fokusirali na osobine ličnosti, a najprihvaćenije osobine ličnosti su dimenzije ličnosti iz poznatog modela Big Five: ekstraverzija, ugodnost, savjesnost, emocionalna stabilnost i intelekt. Kako bi se bolje objasnila osobnost potrošača, potrebno je također objasniti i kako dolazi do odluke o kupnji te kakve vrste kupnje postoje. Za moguće nezadovoljstvo nakon kupnje, bitno je spomenuti zaštitu potrošača, a taj dio naveden je kao informativan dio za sve potrošače. Pomoću istraživanja utvrđuje se koliko je zapravo potrošačima važna njihova osobnost kod odluke o kupnji. U današnje vrijeme svi prodavači bore se za kupca, a svima je poznato kako je vjeran kupac najbolji kupac. Možda izgleda lako, ali vrlo je kompleksno zadržati potrošača u današnje vrijeme te je potrebno mnogo truda, rada i energije da bi se to postiglo, stoga treba dobro upoznati osobnosti potrošača.
Abstract (english) The purpose of this work was research of influence and importance of a consumer's personality has on theirs purchasing behavior. In order for a person to be a consumer, they have to spend their money to satisfy some needs, so there is a buying process that involves some consumer behavior. Consumer behavior is influenced by various factors, the most common being social, personal, psychological and situational factors. Personality can be described as a lasting set of traits, making the individual and his or her behavior unique and experience consistent. Instead of dividing people into specific types, scientists have focused on personality traits, and the most accepted personality traits are personality dimensions from the famous Big Five model: extraversion, pleasantness, conscientiousness, emotional stability, and intellect. In order to better explain the personality of the consumer, it is also necessary to explain how the purchase decision is made and what types of purchases exist. For possible post-purchase dissatisfaction, it is important to mention consumer protection, and this section is listed as an informative section for all consumers. The research determines how important consumers really are to their customers when making a purchase decision. Nowadays, all sellers are fighting for a buyer, and everyone knows that a loyal customer is the best buyer. It may seem easy, but it is very complex to keep the consumer in the present day, and it takes a lot of effort, work and energy to achieve this, so one must be well acquainted with the consumer's personalities.
Keywords
potrošač
čimbenici ponašanja potrošača
osobnost
čimbenici osobnosti
kupovina
zaštita potrošača
Keywords (english)
consumer
consumer bahvior factors
personality
personality factors
shopping
consumer protection
Language croatian
URN:NBN urn:nbn:hr:122:336007
Study programme Title: Business Economics; specializations in: Tourism and International Trade Course: Tourism and International Trade Study programme type: university Study level: graduate Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
Type of resource Text
File origin Born digital
Access conditions Open access
Terms of use
Created on 2020-09-01 07:09:55