Emotional intelligence needs to be perfected at an early age, in childhood. Those people who have the ability to recognize their personal emotions, also those of others, are mostly more efficient in doing work in the workplace. Emotional intelligence is largely acquired hereditary, genetically, but also through learning processes. Therefore, it is important to develop the skill from an early age in order to better understand one's own and other people's emotions. Since it is not only important to recognize emotions, it is also necessary to develop the ability to control one's emotions so that they do not influence the behavior and thinking of interlocutors or colleagues in the workplace. Given that the individual in the workplace interacts with colleagues and external associates, intellectual intelligence is not sufficient for the successful performance of duties, but it is necessary to have and nurture emotional intelligence. The key fact of emotional intelligence in the organization of behavior is especially observed in human resource activities. Establishing the importance of emotional intelligence is the main goal of this thesis because it implies the ability to manage emotions in the workplace. In this paper, emphasis is placed on the connection between emotional intelligence and communication in the field of health care in outpatient emergency services. Given that the life of the patient is endangered in the outpatient emergency department due to stressful situations, as well as the staff, it is important to systematically conduct education and use all available resources to avoid burnout at work. The occurrence of bournout syndrome greatly complicates teamwork, but also reduces the efficiency of employees in the work environment. The aim of this paper is to explain the concepts of emotional intelligence and communication, and their importance in the work of outpatients, to define the bournout syndrome and to determine the importance of its timely recognition.