Communication is improving year by year due to rapid technological progress. In healthcare institutions, communication takes a large part in the care of the patient, but also in mutual relations in the team. In order for communication to be successful, it is necessary to possess certain communication skills that need to be learned and improved. There are certain types of communication, and among them the most commonly used are verbal, non-verbal, interpersonal, intrapersonal communication. Of the communication models, the action, interaction and transaction models are the most significant. From the types and models of communication mentioned above, it can be seen that communication is a complex process that needs to be learned in order for the level to be at a satisfactory level. As a basic prerequisite for the best and most efficient communication between nurses/technicians and nurses/technicians towards patients is two-way communication that includes active listening, silence, summarizing, paraphrasing and asking open questions. Patient satisfaction with the work of nurses/technicians is greatly influenced by communication, as it creates relationships based on trust. By acquiring a certain level of education, nurses/technicians become important links in the development of communication skills among themselves, as well as towards the patient. The results of the conducted research confirm the importance of communication in creating collaborative relationships with patients and within healthcare teams. Likewise, it was confirmed that MS/T with a higher level of formal education communicate better and are more successful educators, which contributes to the improvement of communication outcomes in healthcare. Nurses/technicians who spend more time communicating with patients have a better insight into their condition and needs and thus achieve greater patient satisfaction in the health care process itself.