The skill of communication and coping with the difficulties encountered in communication is an integral part of everyday life. The skill of quality communication is especially important in business communication. For state administration employees who face additional communication challenges due to work with clients with various social and health problems, which are consequences of participating in the Homeland War, this skill assumes additional importance, and that is why it is also the basis of interest of this work. The focus of research of this paper is communication of Croatian state administration employees with Croatian Homeland War veterans and Croatian disabled Homeland War veterans (CDHWV). The paper examines the views of the two categories of Homeland War participants about the quality of business communication they have with employees of the State Administration Office. In this volunteer-based and anonymous research 110 Croatian Homeland War veterans participated, 42 (38.18%) of whom have a veteran status and 68 (61.82%) who also have a CDHWV status. The obtained results show that the vast majority of respondents - 94 (85.45%) - are fully satisfied with the overall communication with state administration employees. The t-test showed that there were no statistically significant differences between the attitudes of the respondent veterans compared to those who have a CDHWV status. Obtained attitudes towards internet communication show a lower estimate (M = 2.93 the lowest among data) regarding satisfaction with the availability of internet information. On the other hand, the estimate of desire to exercise their rights over the internet is not high (M = 3.49 the second lowest among the data). Personal contact with employees of the Office is evidently important to the respondents. According to the number of suggestions for improvement of communication, one stands out - 9 (8.2%) respondents believe that there is not enough staff in charge of working with war veterans. It can be concluded that business communication of state administration employees with Croatian war veterans and disabled Homeland War veterans - is effective. For it to be good, apart from basic communication tools, additional complex communication skills are required: active self-awareness, active motivation, self-control, empathy and adaptability in business relationships. They enable appropriate communication with a sensitive client population - Croatian war veterans.