This thesis shows the silence as a form of communication, and not just the absence of speech. Silence may appear in many forms and can not only build better relationships in business but can also be used as a tool for negotiation and presentation. Depending on the situation can be both positive and negative. During the process of silence we can also send some signs that other people can read. This usually includes items such as facial expression, view, gestures, clothing, external appearance, and the distance between the communicators. Silence is shown through listening skills that we use more than reading and writing but paradoxically it is an activity which we give less attention and importance than other forms of communication. At the end of this article shows the survey conducted by questionnaire in order to display the silence as an important form of communication which consciously or unconsciously we use in the business environment.