In the medical environment, communication is a key element in the interaction between healthcare providers and patients. Effective communication skills of health care workers are essential for effective health care delivery, moreover, more effective communication can increase patient satisfaction. Communication is a fundamental part of nursing, and the development of a positive nurse-patient relationship is crucial to providing quality medical care. The goal of this research was to assess the level of knowledge about communication methods and the success of everyday communication at work. The specific objectives also sought to determine whether there were differences among the participants with regard to the level of education, length of service, with regard to work in a managerial position and with regard to work in primary or secondary health care. The research was conducted voluntarily and anonymously through an online survey in the period from May 10 to June 10, 2022. For the purposes of the research, a questionnaire was constructed that consisted of questions about the sociodemographic data of the participants and questions that examined the level of knowledge about communication and the ways and success of everyday communication at work. 219 participants took part in the research, most of them were female, and according to age group, most participants were between 31 and 45 years old. According to the level of education, the largest share of participants were bachelor's degrees in nursing, and the largest share of participants had less than 5 years of work experience. Considering the activity in which they work, primary health care workers prevailed. According to the knowledge and taking education in communication skills, the largest part of the participants stated that they did not take education because they did not have the opportunity. According to all the mentioned data and research results, there is a need for education of healthcare workers about communication. Due to the very development and progress in the communication skills of nurses/technicians, it is necessary to ensure continuous education in the form of organized seminars, lectures by the Croatian Chamber of Nurses, registration and attendance at communication skills courses, and the introduction of courses aimed at developing the communication skills of nursing students. There is a need for more research on the mentioned topic in order to be able to more clearly determine the problem of communication difficulties among nurses/technicians and the factors that influence the possession of poor communication skills among nurses/technicians. We hope that the conducted research will be an implication for conducting similar research in the future and a good basis for changes that are necessary in the education of nurses/technicians in the field of communication.