Public administration is a part of our everyday life. There are numerous definitions which describe how public administration should be like. Different institutions define rules upon which institutions of public administration should work and function. In the last couple of years, openness and transparency of public administration are greatly accentuated. These are features of public administration which assign it certain tasks in its relationships with citizens considering information that it receives and has on its disposal. It is easier for public administration to get and share necessary information because of the information and communication technology. The aim of this thesis is to get knowledgeable of Varaždin County citizens' opinion about the openness and transparency of the public administration. In this thesis, some of the definitions of public administration are given. Also, the term good administration is explained as well as the role of cities and counties as the units of local and regional self-administration. Furthermore, the change of citizens position regarding the administration is shown. Moreover, the concepts of transparency and openness of public administration are elaborated further. The importance of a right to access information, guaranteed by the Act on the Right of Access to Information, is also explained. In the last part, results of a poll about Varaždin County citizens' opinion about the openness and transparency of the public administration are being analyzed.