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master's thesis
Definiranje poslovnih procesa i modeliranje procesa prodaje u poduzeću Mikronis
2017. urn:nbn:hr:122:180572
Vincek, Ivan
University North
University centre Varaždin
Department of Business Economics

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Vincek, I. (2017). Definiranje poslovnih procesa i modeliranje procesa prodaje u poduzeću Mikronis (Master's thesis). Koprivnica: University North. Retrieved from https://urn.nsk.hr/urn:nbn:hr:122:180572

Vincek, Ivan. "Definiranje poslovnih procesa i modeliranje procesa prodaje u poduzeću Mikronis." Master's thesis, University North, 2017. https://urn.nsk.hr/urn:nbn:hr:122:180572

Vincek, Ivan. "Definiranje poslovnih procesa i modeliranje procesa prodaje u poduzeću Mikronis." Master's thesis, University North, 2017. https://urn.nsk.hr/urn:nbn:hr:122:180572

Vincek, I. (2017). 'Definiranje poslovnih procesa i modeliranje procesa prodaje u poduzeću Mikronis', Master's thesis, University North, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:122:180572

Vincek I. Definiranje poslovnih procesa i modeliranje procesa prodaje u poduzeću Mikronis [Master's thesis]. Koprivnica: University North; 2017 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:122:180572

I. Vincek, "Definiranje poslovnih procesa i modeliranje procesa prodaje u poduzeću Mikronis", Master's thesis, University North, Koprivnica, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:122:180572

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Metadata
TitleDefiniranje poslovnih procesa i modeliranje procesa prodaje u poduzeću Mikronis
Title (english)Definition of business processes and modeling of processes sales in enterprise Mikronis
AuthorIvan Vincek
MentorAnica Hunjet (mentor)
Committee memberTanja Kesić (predsjednik povjerenstva)
Committee memberDinko Primorac (član povjerenstva)
Committee memberAnica Hunjet (član povjerenstva)
GranterUniversity North
(University centre Varaždin)
(Department of Business Economics)
Koprivnica
Defense date and country2017-02-16, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
U robnoj proizvodnji proizvodi se za tržište. Roba ili usluga traži kupca kao drugu stranu koja je neophodna za proces razmjene, a prodaja se pojavljuje kao infrastruktura razmjene. Razmjena se mora promatrati više kao proces nego kao događaj. U procesu razmjene prodaja je važna za obavljanje transakcije kao razmjene vrijednosti između dviju ili više strana. O prodaji se može govoriti iz više aspekata. Sukladno zahtjevima međunarodne norme ISO 9001:2000 sustav upravljanja kvalitetom daje prednost procesnom pristupu te potiče preobrazbu poslovnih funkcija u poslovne procese. Prednost procesnog pristupa je osiguravanje trajnog upravljanja vezama između pojedinačnih procesa unutar sustava procesa te njihova kombinacija i međusobno djelovanje. Zato prodaju možemo promatrati i u tom kontekstu. Kroz proces prodaje opisano je upravljanje aktivnostima u području prodaje, te kako funkcionira prodaja koja je složen proces. Za primjer opisa prodajne funkcije odabrano je poduzeće Mikronis d.o.o.
Abstract (english)
Goods production is meant for the market. Goods or services are searching for the customer who is necessary for the trade process, and sale process appears as infrastructure of the trade. Trade should be viewed more as a process than the event. In the trade process sales is important for the transactions as exchange of values between two or more sides. Sale process can be viewed from multiple viewpoints. In accordance with requirements of the international standard ISO 9001:2000 quality management system prefers process approach and encourages the transformation of business functions into business processes. Advantage of process approach is ensuring permanent relations managing between individual processes and their combination and interaction. Because of that sale process can be viewed in this context. Through the process of sale, managing activities in sales area is described and also how the sales works, which is complex process. As an example, description of sale function is shown with company Mikrnis d.o.o.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:122:180572
Study programmeTitle: Business Economics; specializations in: Tourism and International Trade
Course: Tourism and International Trade
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2017-03-02 14:28:32