The thesis was designed to analyze the management of information through the decisions of the National Civil Protection Headquarters of the Republic of Croatia during the pandemic caused by SARS-CoV-2 virus, which were related to the protection and preservation of the health of employees and users of the social welfare system in the Republic of Croatia. The paper is divided into a theoretical and practical part. The theoretical part explains what information and disinformation are, crisis and strategic communication, information management, what the social welfare system is and what its role is, the time of the pandemic caused by COVID-19, and the decisions and measures that were taken during the pandemic are listed and they were targeted at homes for the elderly and infirm. Using a survey questionnaire, the author tried to find out whether the communication of the Headquarters in the social welfare system was effective, whether the decisions and measures were respected and to what extent they helped or hindered to the employees from homes for the elderly and infirm, as far as they are concerned personally, but also how they affected their daily work as well as dealing with users. The aim of the paper is to point out the problem of poor communication, making wrong decisions that were related to the social welfare system and were not in accordance with the real picture, condition and needs of the system.